Best Rate Gurantee

Our Best Price Gurantee means that you can be sure of booking at the best rate. If you find a lower price elsewhere within 24 hours of booking, we will match the lower rate. In addition to that, we will give you £20's worth of Perennial Points on your account. Simply fill in the form below, and we'll check your claim.

Submit a Claim

The lower rate must be found within 24 hours of booking for the same hotel, date, length of stay, number of guests, room type (same category, size, bed, view or location) and under the same conditions. Best Price Guarantee does not apply to packages: please see terms & conditions.

Competitor Offer Information

Please let us know the details of the offer you have seen on the other website. Attach at least one screenshot clearly showing the dates of your stay, hotel, room type, the number of guests, the price offered, the currancy, and the date of your screenshot. Without a complete screenshot, your request may be refused.